Following are some excerpts of feedback we’ve received from those who have taken our tours in Southeast Asia over the past several years. If you would like a direct reference from someone who has visited the destination(s) you are considering, we’ll be glad to request permission from one of our clients for you to make contact. We strive to make every tour we design the best it can be; please don’t hesitate to contact us with your ideas and interests, and we’ll create a tailored itinerary for you.

“I personally wanted you to know that my trip to Vietnam was beyond my expectations and I am already thinking about returning next year.  Haivenu Tours did a terrific job.  I haven't stopped telling my friends how very pleased I was with your company. I want to say special thanks to you for making my trip as great as it was.”   
Hong Kong, Macau and Vietnam; 16 days; solo traveller from US

“I had a great experience with Haivenu Tours. [They were] with me every step of the way from drafting the itineraries to letting me know any changes that needed to be made. I was very pleased with my experience with the travel agency.”
Thailand & Bali Indonesia; 18 days; solo traveller from US

“Absolutely excellent.”
Cambodia, Myanmar, Laos & Vietnam; 31 days; group of 3 from UK

“We enjoyed our trip immensely.  The itinerary was very well thought out.  We felt we saw what we wanted without feeling rushed.  The guides and drivers were excellent.  They were always friendly and helpful. They enriched our knowledge and enjoyment with all their information about history and culture…… We feel we learned so much, and came away with great affection and respect for Vietnam and its people.”
Vietnam; 14 days; 2 travellers from US

“… thorough and no stone left unturned. A good mix of history, culture, scenery and different ways to travel around. … I thought [Haivenu] did a great job in planning.”
China; 20 days; 2 travellers from Australia

“I could not say enough positive things about you and the job you did making this trip such a trip of a lifetime. You constantly searched for ways to make the trip work, listening carefully to what I wanted and not trying to push me into things that I didn’t want. I also appreciated the fact that you tried to work around my financial needs as well. … [Y]ou were always very, very prompt in replying to me. I would highly recommend you to anyone interested in pursuing a similar trip.” 
Vietnam – volunteer work; 10 days; solo traveller from Canada

“Our trip to Vietnam and Cambodia that was arranged by Haivenu Tours was excellent.  From my immediate contact with Haivenu, I was given outstanding service. … [T]he travel agent who worked with me was incredibly willing to make adjustments until the itinerary was perfect.  He was a delight to work with.  From our entry to Vietnam until our exit from Cambodia, my husband and I felt that we were well taken care of.  …  I would recommend Haivenu to everyone…” 
Cambodia & Vietnam; 16 days; 2 travellers from US

“Excellent … address[ed] last minute concerns …”
Malaysia & Singapore; 13 days; 2 travellers from US

“First off:  it was a fabulous trip.  You did an amazing job at picking local tours and giving us tips on what to expect.  … All of the guides were open to sharing how they lived and that really made a connection for us to the countries.”  
Vietnam & Cambodia; 9 days; group of 4 from US

“Overall, it was a great trip - we loved Thailand and would highly recommend it. [Haivenu] set up a great itinerary for us and almost all of the activities and hotels were fantastic.” 
Thailand; 11 days; 2 travellers from US

“The tour operator, Haivenu, was excellent and extremely well organised.  All drivers and guides were very punctual.   We had to rearrange part of the tour at short notice and Haivenu responded in a very efficient manner, taking all of the hassle away from us.”  
Vietnam; 14 days; honeymoon couple from UK

“I want to thank you for helping us put together such an excellent trip. Your choice of guides was near flawless. … They were all so competent and willing and able to share their knowledge with us. … Once again Haivenu met and even surpassed our expectations. Thank you again for your responsive and capable guidance.”
Myanmar & Bhutan; 15 days; 2 travellers from US

“Thank you again for planning and executing another wonderful journey for me and my family to Vietnam. In fact, what makes touring special with you and your company is that you make your visitors feel like they are part of your extended family. … [T]hrough my personal travels have I gained a greater understanding about life and our history. Too many of my countrymen have not had the good fortune to journey and to learn and understand, as I have.” 
Vietnam; 5 days; 2 travellers from US

“We had a fabulous trip and you were right about the hot air balloon ride, it was the highlight of the trip and I took a zillion photos.” 
Myanmar; 7 days; 2 travellers from US
“I do want to say that for the price of the tour we got the best of everything … I would use your company again; it was the best trip I have ever been on. I want to thank you and Haivenu Tours for the trip of a lifetime.”
Vietnam; 16 days; Group of 3 from US 
“We loved our trip!  We did not have one glitch which is amazing with the amount of travel we did.  Thanks for your terrific organization which made it a very special and memorable trip for all of us.” 
Myanmar & Thailand; 14 days; group of 6 from US 

“We really enjoyed the tour organized for us by this Vietnam travel company. They were really quick to respond when we were planning the itinerary and created the customised tour around what we wanted to do.  … They were also incredibly understanding when we needed to alter the dates of our tour at the last minute due to a bereavement. … [V]ery easy to organise and then flawless when we were there.”  
Vietnam; 6 days; 2 travellers from UK

“The trip was great. … [The Haivenu agent] was great to work with. She made a lot of revisions for us. Everything was punctual and well planned.”
Myanmar & Cambodia; 12 days; 2 travellers from US

“Overall, an amazing trip organized by a wonderful agent…  All details were managed with precision and with my concerns as priority.  Typhoon Kalmaegi caused my overnight Ha Long Bay cruise to be cancelled which was disappointing.  However, [Haivenu] kept me updated on this potential and adjusted seamlessly.  Bonus to that was a 5-star accommodation upgrade.  … I enjoyed my trip immensely.” 
Laos, Cambodia & Vietnam; 14 days; solo traveller from US

“Excellent.  Everything went like clockwork.  One hitch … however a phone call … sorted it out very quickly.”
Myanmar; 15 days; 2 travellers from Australia

“Working with … Haivenu Tours made the planning process easy and everything went smoothly during the trip. … [E]ach tour guide was a local and gave us great recommendations … flexibility in our trip and also provided us time alone to enjoy …” 
Vietnam & Cambodia; 12 days; honeymoon couple from US

“Everything worked out very well.  I was particularly impressed with how punctual the guides, drivers and the air travel were.” 
Myanmar & Cambodia; 12 days; 2 travellers from US

“Our travel agent [at Haivenu] was very courteous and professional throughout our trip planning.  … The tour seemed to get better and better each day and we did not want it to end. … I would definitely recommend Haivenu Tours and will book with them in the future.”
Vietnam & Cambodia; 11 days; group of 9 from US

“The trip exceeded our expectations, and we attribute much of the success to Haivenu Tours. I would not hesitate to use their services again and have already told my friends how pleased we were with the entire trip. … [T]he agent with whom we worked could not have been more responsive, diligent, and thoughtful. She worked with me over the course of many e-mails to help me modify our itinerary and plan the exact trip we wanted. We were delighted to have the opportunity to meet her … a lovely touch. We always have travelled on our own, but we knew that we needed assistance with this trip, and Haivenu executed flawlessly.“
Thailand, Cambodia & Vietnam; 20 days; 2 travellers from US

“How did it go? In one word - brilliant! … [W] e are now in love with Vietnam and Cambodia. A simply amazing trip - first class! I'm not the easiest to please - but you more than managed it.”
Vietnam; 16 days; travelling couple from UK




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